Read our commonly asked questions
A: We Courier Delivery is a fast and reliable service that picks up parcels, packages, and e-commerce orders from your location and delivers them safely to the recipient. We provide real-time tracking, secure handling, and timely delivery across Nepal.
A: You can contact We Courier through our customer support hotline, email, or by visiting our website. Our team is ready to assist you with bookings, tracking, or any delivery-related inquiries.
A: Merchants can track their parcels in real-time using the We Courier tracking system. By entering the tracking number on our website or app, you can see the current status, location, and estimated delivery time of your shipment.
A: To send a product or courier with We Courier, you can schedule a pickup through our website, app, or customer support. Provide the sender and recipient details, package information, and preferred pickup time. Our team will collect your item and ensure it is safely delivered to the destination.
A: Yes, We Courier offers parcel holding services. You can request to store your parcel at our facility for more than 3 days before delivery. Please contact our customer support in advance to arrange this service and confirm any applicable charges.
A: Yes, We Courier can facilitate product exchanges. Merchants can schedule a pickup for the item to be returned or exchanged, and we will ensure it is safely delivered back to the merchant or replacement product is sent to the customer. Please coordinate with our customer support for exchange instructions and scheduling.
A: Delivery to Cantonment or other restricted areas depends on the permissions and access rules of that location. We Courier will make every effort to deliver, but additional documentation or authorization may be required. Please contact our customer support before scheduling delivery to such areas.
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A: We Courier delivers a wide range of items including documents, parcels, e-commerce orders, and small to medium-sized goods. Certain restricted or hazardous items may not be accepted, so please check with our customer support if you are unsure about your product.